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Implementing

In this second of three sections, you will identify gaps in your communication level and create an implementation plan to improve your communication soft skills.

Required Resources:

Learning

In this first of three sections, you will be learning about important aspects of communication soft skills.

Required Resources:

  • Read: (Unit 1- read pages 1-20 only)
  • Watch:

Additional (Optional) Resources:

SHRM (Society for Human Resource Management)

  • Behavioral Competency #8: Communication
    • Key Behaviors:
      • Providing clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
      • Listening actively and empathetically to the views of others.
      • Delivering critical information to all stakeholders.
      • Seeking further information to clarify ambiguity.
      • Providing constructive feedback effectively, treating it as a developmental opportunity.
      • Communicating proactively.
      • Ensuring effective communicat

Important Terms

  • Communication- ability to effectively exchange information with stakeholders.
  • Effective communication- understanding the message, the audience, and how it is perceived. This also includes circumstances surrounding the communication and adjusting for context.
  • Non-verbal communication- Awareness of body language. Examples include facial expressions, gestures, and body language.
  • Tone- Awareness of volume, projection, intonation, and word choice when speaking.

President Diacon, Provost Tankersley and Vice President Shadduck with the Ashtabula Area College Committee in Feb. 2023

Senior leadership from ºÚÁÏÍø visited ºÚÁÏÍø at Ashtabula Monday, Feb. 20. President Todd Diacon, Provost Melody Tankersley and Vice President for Regional Campuses Peggy Shadduck made Ashtabula the first stop on a week-long tour of Kent State’s seven regional campuses. During their visit the president, provost, and vice president met with members of the Ashtabula Area College Committee, as well as with faculty and staff on the campus. They shared updates on the current plans and challenges facing Kent State and got important insights from members of the Co...

Reflecting

In this final of three sections, you will reflect upon your experiences in this microcredential.

Required Resources: If you are new to writing reflections, or this is your first microcredential, please visit one of the additional resources.

Additional Resources:

Implementing

In this second of three sections, you will identify gaps in your adaptability/flexibility skills set and create an implementation plan to improve your skills.

Required Resources:

  • Read:

Additional (Optional) Resources:

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